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Understanding the card transaction error codes on your card machine
Below is a list of error codes that may pop up on your iKhokha card machine should your transaction fail. You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.
Listed error code numbers:
|
Code |
Reason |
Explanation |
|
00 |
Approved |
|
|
01 |
Bank prevented transaction |
Select another account type and try again |
|
02 |
Bank prevented transaction |
Select another account type and try again |
|
03 |
Inactive device |
Please contact iKhokha support 0872227000 |
|
04 |
Bank prevented transaction |
Use another payment method or card |
|
05 |
Bank prevented transaction |
Use another payment method or card |
|
06 |
Bank prevented transaction |
Select another account type and try again |
|
07 |
Bank prevented transaction |
Use another payment method or card |
|
08 |
Approved |
|
|
09 |
Bank prevented transaction |
Select another account type and try again |
|
10 |
Approved |
|
|
11 |
Approved |
|
|
12 |
Invalid transaction type |
Double check transaction and try again |
|
13 |
Invalid amount |
Re-enter amount and try again |
|
14 |
Bank prevented transaction |
Customer to contact their bank |
|
15 |
Card not found |
Customer to contact their bank |
|
16 |
Approved |
|
|
19 |
Unknown error |
Try again |
|
21 |
Bank prevented transaction |
Use another payment method or card |
|
22 |
No response from bank |
Try again |
|
23 |
Unknown error |
Try again |
|
24 |
Bank prevented transaction |
Use another payment method or card |
|
25 |
Card not found by bank |
Customer to contact their bank |
|
27 |
Bank prevented transaction |
Use another payment method or card |
|
28 |
Temporary bank error |
Try again or try another payment method |
|
30 |
Card detail error |
Customer to contact their bank |
|
31 |
Bank prevented transaction |
Use another payment method or card |
|
33 |
Card expired |
Use another payment method or card |
|
34 |
Bank prevented transaction |
Use another payment method or card |
|
35 |
Bank prevented transaction |
Use another payment method or card |
|
36 |
Bank prevented transaction |
Use another payment method or card |
|
37 |
Bank prevented transaction |
Use another payment method or card |
|
38 |
Maximum PIN entries reached |
Use another payment method or card |
|
39 |
Invalid account type |
Select another account type and try again |
|
40 |
Bank prevented transaction |
Use another payment method or card |
|
41 |
Bank prevented transaction |
Use another payment method or card |
|
42 |
Invalid account type |
Select another account type and try again |
|
43 |
Bank prevented transaction |
Use another payment method or card |
|
44 |
Invalid account type |
Select another account type and try again |
|
51 |
Insufficient funds |
Use another payment method or card |
|
52 |
Invalid account type |
Select another account type and try again |
|
53 |
Invalid account type |
Select another account type and try again |
|
54 |
Card expired |
Use another payment method or card |
|
55 |
Incorrect PIN |
Re-enter PIN and try again |
|
56 |
Card not on record |
Use another payment method or card |
|
57 |
Transaction type not allowed |
Select another account type and try again |
|
58 |
Transaction type not allowed |
Select another account type and try again |
|
59 |
Bank prevented transaction |
Use another payment method or card |
|
60 |
Bank prevented transaction |
Use another payment method or card |
|
61 |
Card limit exceeded |
Use another payment method or card |
|
62 |
Bank prevented transaction |
Use another payment method or card |
|
63 |
Bank prevented transaction |
Use another payment method or card |
|
64 |
Invalid amount |
Re-enter amount and try again |
|
65 |
Card limit exceeded |
Use another payment method or card |
|
66 |
Bank prevented transaction |
Use another payment method or card |
|
67 |
Bank prevented transaction |
Use another payment method or card |
|
68 |
Transaction timeout |
Try again |
|
75 |
Maximum PIN entries reached |
Use another payment method or card |
|
90 |
Temporary bank error |
Try again or try another payment method |
|
91 |
Bank unavailable |
Try again or try another payment method |
|
92 |
Account not found |
Try again |
|
93 |
Bank prevented transaction |
Use another payment method or card |
|
94 |
Transaction duplicated |
Double check transaction and try again |
|
96 |
Temporary bank error |
Try again or try another payment method |
QUICK NOTE: Timeouts do not have an error code. When a transaction times out, your iKhokha device will read "timed out".
If you still can't find a solution, please contact iKhokha Support on:
087 222 7000 or email