Troubleshooting: "Initializing transaction"
What to do if your iKhokha card machine is getting stuck on "Initializing transaction"
If your iKhokha card machine is stuck on "Initializing transaction" when you are accepting a payment, please follow these steps on the cellphone that is linked to the device:
- Go to Settings > Apps.
- Select the iKhokha app.
- Tap on Storage and then select Clear Cache and Clear Data.
- Once this is complete, go back once and tap on Modify System Settings - make sure this is set to "Allow".
- Finally, return to the iKhokha app, sign into your profile, and test to see if the issue has been resolved.
Still not working? Please contact us on +27 87 222 7000 or email us at support@ikhokha.com.